Frequently Asked Questions

Vitrified china is made of clays that are glazed and fired at extremely high temperatures. The temperatures cause the glaze to fuse with the clay and become nonporous. This china is both delicate and extremely durable.

There are stories out there about how the fruit dish was also called a monkey dish. Which one do you believe?

(1) A monkey dish got its name from the cup or bowl the monkey would use to catch coins flipped at it while the organ grinder played.

(2) Years ago Royalty would have monkeys taste their food to check for poison before eating it themselves. Monkey dishes are names for the small dish use to serve the monkey.

Since the glaze on chinaware is harder than metal, such as aluminum or stainless steel, the glazed surface that comes in contact with those metals can get marked. Marking can also be avoided if the metals in your facility such as racks, flatware, counter tops, shelves etc. are of high-grade metals.

There are two cleaners that are recommended:
Bar Keeper’s Friend and Revere Ware Stainless Steel Cleaner are both recommended to remove marking from the surface.

Yes. Tuxton chinaware is microwave-safe and oven-proof.

Yes. all Tuxton ceramic products are dishwasher safe

Definitely. You can find very simple ways to extend the life of your chinaware and protect your investment by visiting our Chinaware Handling guide

Tuxton products can be purchased through your local distributor. If you need assistance please contact one of our local representatives in your area

Check out The Tuxton Story. If you have any additional questions, please don't hesitiate to reach out to your local representative or Contact Us

We have Lifetime Edge Chip Limited Warranty on our entire product line. For more information, visit our Warranty page

Please contact the distributor you purchased from directly. They will be able to assist you.

Please contact the distributor you purchased from directly. They will be able to assist you.

Please contact the distributor you purchased from directly. They will be able to assist you.
Thoroughly inspect the shipment before the driver leaves and note any damages or shortages on the Proof of Delivery (POD). All claims must be made within 14 days from the delivery date. No replacement or credit will be issued for will call, 3rd party, or freight collect orders.

The status of your order can be checked online through our website. You can also contact us via email at info@tuxton.com.

through our website - simply add your products to the cart and check out! A Tuxton representative will then contact you to confirm your Sample Request.

You can download the catalog from our website, fill out the literature request form, or contact us directly at info@tuxton.com.

Go to the Contact Us page of our website and click on Find a Sales Rep. You can locate them by state and contact them for a distributor in your area.

Yes! All of our products have passed the California Prop 65 law and do not contain any lead, or any other chemicals that may cause cancer, birth defects or other reproductive harm.