FAQ

What determines if a piece of dinnerware is vitrified?

Vitrified china is made of clays that are glazed and fired at extremely high temperatures. The temperatures cause the glaze to fuse with the clay and become nonporous. This china is both delicate and extremely durable.

Why a small fruit dish is often referred to as a MONKEY DISH?

There are stories out there about how the fruit dish was also called a monkey dish. Which one do you believe? A monkey dish got its name from the cup or bowl the monkey would use to catch coins flipped at it while the organ grinder played. Years ago Royalty would have monkeys taste there food to check for poison before eating it themselves. Monkey dishes are names for the small dish use to serve the monkey.

What causes metal marking to appear on dinnerware?

Since the glaze on chinaware is harder than metal, such as aluminum or stainless steel, the glazed surface that comes in contact with those metals can get marked. Marking can also be avoided if the metals in your facility such as racks, flatware, counter tops, shelves etc. are of high-grade metals.

How do I remove metal marks from my dinnerware?

There are two cleaners that are recommended:

Bar Keeper’s Friend and Revere Ware Stainless Steel Cleaner are both recommended to remove marking from the surface.

Can I warm foods on my Tuxton Dinnerware?

Yes. Tuxton chinaware is microwave-safe and oven-proof.

Is my Tuxton dinnerware easy to maintain and care for?

Definitely. You can find very simple ways to extend the life of your chinaware and protect your investment by visiting our Chinaware Handling guide, which can be found and downloaded on our website.

Where can I purchase Tuxton products?

Tuxton products can be purchased through your local distributor. If you need assistance please contact one of our local representatives in your area (for a list by state, see our Contact Us website page).

Where can I learn more about Tuxton?

Almost everything you need to know about us is located throughout the Company section of our website. Should you need more information please contact one of our representatives or our main office.

Are there warranties on my chinaware?

We have Lifetime Edge Chip Limited Warranty on our entire product line. For more information visit the Company page on our website and click on Warranty.

What do I do if my order is not complete?

Please contact the distributor you purchased from directly. They will be able to assist you.

What do I do if my order is incorrect?

Please contact the distributor you purchased from directly. They will be able to assist you.

What do I do if there is breakage when my order arrives?

Please contact the distributor you purchased from directly. They will be able to assist you.

Thoroughly inspect the shipment before the driver leaves and note any damages or shortages on the Proof of Delivery (POD). All claims must be made within 14 days from the delivery date. No replacement or credit will be issued for will call, 3rd party, or freight collect orders.

How do I check the status of an order?

The status of your order can be checked online through our website. You can also contact us via email at info@tuxton.com.

How do I order samples?

Ordering samples can easily be accomplished directly through our website or you can send a request to info@tuxton.com.

How do I order a catalog?

You can download the catalog from our website, fill out the literature request form, or contact us directly at info@tuxton.com.

Where can I find distributors/representatives in my area?

Go to the Contact Us page of our website and click on Find a Sales Rep. You can locate them by state and contact them for a distributor in your area.

Are all Tuxton products lead free?

Yes! All of our products have passed the California Prop 65 law and do not contain any lead, or any other chemicals that may cause cancer, birth defects or other reproductive harm.